| 摘 要: 近年来，人工智能和大数据技术的发展极大地推动了聊天机器人产业的发展。如今，聊天机器人种类众多，但质量参差不齐，对其进行评估成为当下的重要问题之一。本文首先通过功能和技术实现方式方面的分析，对当前的聊天机器人进行了归纳分类。然后从多方面对聊天机器人的评估方式进行了系统的整理与总结，并详细介绍分析了其中各种评估指标。最后探讨了当前聊天机器人的研究难点与评估难点，并在此基础上对聊天机器人未来的研究发展方向进行了展望。 |
| 关键词: 聊天机器人；分类标准；评估标准 |
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中图分类号: TP391
文献标识码: A
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| Research on Taxonomy and Evaluation Criteria of Chatbots |
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WANG Yanqiu1,2, GUAN Haoyan1,2, ZHANG Tong1,2
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( 1. Dalian Neusoft University of Information, Dalian 116023, China;
2. Research Institute, Dalian Neusoft Education Technology Group Co . Limited, Dalian 116023, China )
wangyanqiu@neuedu.com; guanhaoyan@neuedu.com; zhangtong@neuedu.com
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| Abstract: In recent years, the development of artificial intelligence and big data technology has greatly promoted chatbot industry. Currently, there are many types of chatbots, but the quality is uneven, and the evaluation criteria are becoming an important issue. This paper first summarizes and categorizes the current chatbots technology based on their functions and technical implementation methods. Then, it systematically proposes an evaluation approach for chatbots quality via different aspects, and introduces various evaluation indicators in detail. Finally, current research issues and evaluation difficulties of chatbots are discussed, and on this basis, future research and development directions of chatbots are prospected. |
| Keywords: chatbot; classification criteria; evaluation criteria |
