| 摘 要: 对话机器人技术一直是人机交互领域的研究热点，基于文本或者语音的对话机器人已经广泛应用于生活当中。然而，构建能够与人类进行自然的、流畅的对话的机器人仍然充满挑战。情感作为拟人性的重要方面能够提高人机交互的自然性和流畅性。因此，为了推进对话机器人技术的发展，本文对情感型对话机器人的相关概念、发展历史、情感生成方式、设计思路和评价方式的相关研究展开了系统的梳理。情感型对话机器人主要分为指定类别情感回复和生成式情感回复两种，其中生成式情感回复是未来发展的主要趋势。 |
| 关键词: 对话机器人；情感；设计；评价 |
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中图分类号: TP183
文献标识码: A
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| Overview of Emotional Chatbot Technology |
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XIAO Peng1,2, YU Dan1,2, WANG Jianchao1,2, LAI Guanjun1,2
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( 1. Dalian Neusoft University of Information, Dalian 116023, China ;
2. Research Institute, Dalian Neusoft Education Technology Group Co. Limited, Dalian 116023, China)
xiaopeng@neuedu.com; yudan@neuedu.com; wangjianchao@neuedu.com; laiguanjun@neuedu.com
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| Abstract: Chatbot technology has always been a research focus in the field of human-computer interaction. Chatbots based on text or voice have been widely used in practices. However, it is still challenging to build chatbots that can converse with human in a natural and fluent way. Emotion, an important aspect of anthropomorphism, can make human-computer interaction more natural and fluent. Therefore, in order to promote development of chatbot technology, this paper provides a systematic review of emotional chatbots, including related concepts, development history, emotion generation methods, design ideas, and evaluation methods. Emotion-enabled chatbots are divided into emotional responses of designated categories and generative emotional responses, of which generative emotional responses are the main trend. |
| Keywords: chatbot; emotion; design; evaluation |
